Privacy Policy

1. Introduction

Goodshow ("we", "our", "us") operates the Goodshow platform (the "Service") that helps real estate agents provide interactive property showing experiences. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of personal information:

• Identifiers (e.g., name, email address, account login information)
• Commercial Information (e.g., subscription information, purchase history)
• Internet or Other Electronic Activity (e.g., device information, browser type, IP address, pages visited)
• Geolocation Data (approximate location derived from IP address; we do not collect precise location)
• User-Provided Content (e.g., property information, notes, descriptions, or other content entered into the platform)
• Open House Visitor Information (only when entered by an agent or visitor: name, email, phone number)

We do not collect sensitive personal information as defined by the CCPA/CPRA.

3. Purposes for Collecting Personal Information

We use the personal information we collect for the following purposes:

• Providing and maintaining the Good Show platform
• Creating and managing user accounts
• Generating QR codes, digital tags, and property information pages
• Processing payments and subscription billing
• Communicating with users about their account or service updates
• Analyzing service performance and improving the product
• Detecting, preventing, and responding to security events or misuse

4. Legal Basis for Processing (For EU Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

We typically rely on the following legal bases:

• Performance of a contract
• Your consent (where we request it)
• Our legitimate interests (where they are not overridden by your data protection interests)
• Compliance with our legal obligations

If you are located in the European Economic Area, you may also have rights to access, correct, or delete your personal information and to object to or restrict certain processing activities.

5. Sharing and Disclosure of Information

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Email and communication services
• Analytics and performance monitoring services
• Customer support platforms

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information for any other purpose disclosed to you at the time we request your consent.

These third parties act as "service providers" or "processors" under the CCPA/CPRA and only process personal information on our behalf and according to our instructions.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to Know: You may request that we disclose the categories of personal information we collect, the purposes for which we use it, the categories of sources, the categories of third parties with whom we share it, and access to the specific pieces of personal information we hold.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to legal exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising as defined under the CCPA/CPRA. If this changes, we will update this policy and provide an opt-out mechanism.
• Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information as defined under the CCPA/CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please email privacy@goodshow.ing or submit a request through the Data Request form linked in the footer. We may take steps to verify your identity before fulfilling your request.

10. No Sale or Sharing of Personal Information

We do not sell or share personal information for cross-context behavioral advertising. If our practices change, we will update this Privacy Policy and provide a mechanism to opt out.

11. Data Retention

We retain personal information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it.

12. Children's Privacy

The service is not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date at the top indicates when the latest version was posted. Your continued use of the service after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@goodshow.ing