Privacy Policy

1. Introduction

Goodshow ("we", "our", "us") operates the Goodshow platform (the "Service") that helps real estate agents provide interactive property showing experiences. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us when registering for an account, using our Service, or contacting us. This may include:

• Name and contact information (email address, phone number)
• Real estate license information (for agent users)
• Billing and payment information
• Account credentials (username, password)

2.2 Usage Data

We automatically collect certain information when you access and use the Service ("Usage Data"). This may include:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our Service
• QR code scan events and interaction timestamps
• Geolocation data (with your consent)

2.3 Property and Listing Data

For real estate agents using our Service, we collect property-related information including:

• Property addresses and descriptions
• Property features and amenities
• Property documents and disclosures
• QR code tag placement and content

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Service
• To create and manage your account
• To process transactions and send related information
• To provide customer support and respond to inquiries
• To improve and personalize our Service
• To monitor usage and analyze trends
• To detect, prevent, and address technical issues
• To comply with legal obligations
• To provide analytics to real estate agents about property showings
• To send administrative and marketing communications (with your consent where required)

4. Legal Basis for Processing (For EU Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

We typically rely on the following legal bases:

• Performance of a contract
• Your consent (where we request it)
• Our legitimate interests (where they are not overridden by your data protection interests)
• Compliance with our legal obligations

5. Sharing and Disclosure of Information

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Email and communication services
• Analytics and performance monitoring services
• Customer support platforms

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information for any other purpose disclosed to you at the time we request your consent.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods:

• Account information: Retained while account is active + 2 years
• Transaction records: Retained for 7 years for tax and accounting purposes
• Usage logs: Retained for 13 months
• Property showing analytics: Retained for 5 years after listing closure

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Your Privacy Rights

8.1 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of your personal information.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at privacy@goodshow.ing.

8.2 General Data Protection Regulation (GDPR)

If you are located in the European Economic Area, you have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. You also have the right to object to or restrict certain processing activities.

9. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@goodshow.ing